Terms of Use / EULA — PackMobi
Last updated: 26 October 2026 · Version 1.1
This is a translation of the Thai original (
EULA.md). Where the two differ, the Thai version prevails, except where mandatory consumer or data-protection law in your country provides otherwise.
These terms form an agreement between the Developer (the maker and operator of the PackMobi application — "the Developer" or "we") and the merchant or person using PackMobi ("you"). By using the app you accept these terms and the Privacy Notice, which forms part of them.
PackMobi is for business use by people aged 18 or over.
1. Licence
The Developer grants you a non-exclusive, non-transferable licence to use PackMobi, revocable on the terms set out here. You may not modify, reverse engineer or resell the app, except to the extent mandatory law allows (for example the interoperability rights granted under European Union law).
2. What the service is, and what it is not
PackMobi is a tool for recording and storing evidence, to help you manage videos of goods being packed. It is not an insurance service, and the Developer is not an arbiter of disputes between you and your customers, e-commerce platforms or carriers.
3. Data protection roles and Data Processing Agreement
3.1 Roles. For the videos, audio and images of staff or customers, you are the controller of personal data, because you decide to record and you use the result.
- In the local-first version, the Developer neither receives nor can access your clips, and is therefore neither controller nor processor of them.
- When you enable the cloud service, the Developer acts as processor on your instructions, and clause 3.3 takes effect as the data processing agreement between us.
- For technical, account and payment data, the Developer is controller in its own right, as set out in the Privacy Notice.
3.2 Your obligations as controller. You represent and agree that:
- you have a lawful basis and the right to record images and audio at that location;
- you will display a clear notice at the packing point stating that image and audio are being recorded;
- you will inform staff and other people who may be recorded in advance, and will handle their data subject requests as controller;
- you will set and apply your own retention period for your clips, and delete clips you no longer have reason to keep;
- you will enter data such as tracking numbers accurately, and will not use the app to record anything unlawful;
- to keep personal data to a minimum, we recommend you enter an employee code or initials rather than a full name in the "packer name" field, because that value is burned permanently into the image and cannot be erased in part.
3.3 Data Processing Agreement (effective when the cloud service is enabled). Made under GDPR Article 28(3) and PDPA section 40.
| Item | Terms |
|---|---|
| Subject matter and nature of processing | Storing, backing up and delivering evidence clips and related data, solely to provide the service under these terms |
| Types of data and categories of data subjects | Images and audio of staff, end customers and people near the packing point; data burned into the clip; related evidence data |
| Duration | For as long as you use the service, ending as set out under "Return and deletion" below |
| Controller's instructions | The Developer processes only on your documented instructions, and will tell you if it considers an instruction unlawful |
| Confidentiality | Anyone with access to the data is bound by a duty of confidentiality |
| Security | Appropriate technical and organisational measures under GDPR Article 32, as described in the Privacy Notice section 8 |
| Sub-processors | You authorise the sub-processors listed in the Privacy Notice section 5. The Developer will give advance notice before adding or changing them, and you may object on reasonable grounds. The Developer remains liable for its sub-processors. |
| Assistance with data subject rights | The Developer will give you reasonable assistance with data subject requests, impact assessments and consultations with supervisory authorities |
| Breach notification | The Developer will notify you without undue delay on becoming aware of a breach affecting your data, with the information you need to notify your supervisory authority |
| Audit | The Developer will provide the information needed to demonstrate compliance with this clause and will allow reasonable audits by prior arrangement |
| Return and deletion | On termination, the Developer will delete or return your data as you choose, unless it must be kept by law or is subject to an unresolved dispute |
| International transfers | Rely on the Standard Contractual Clauses described in the Privacy Notice section 6 |
4. Ownership of clips
The clips are 100% yours. The Developer claims no rights in them, does not use them for advertising, and never uses your videos to train artificial-intelligence models.
5. Evidence share links (bearer links)
Any evidence share link works as a bearer link: anyone holding the link can view the video until it expires or is revoked. As controller, you are responsible for sending links carefully to the right people, and disclosure resulting from sending a link to the wrong person is your responsibility.
6. Prohibited use
You agree not to:
- use the app to record other people for any purpose other than recording packing evidence;
- use the app to infringe privacy or copyright, or to break the law;
- position the camera in places where people have a high expectation of privacy, such as toilets or changing rooms.
7. Fees, renewal and refunds
Payment, if any, is handled by Google Play, and subscriptions renew automatically under the store's terms. Deleting the app or your account does not cancel a subscription — you must cancel it in Google Play yourself. Prices, refunds and any statutory cancellation right follow Google Play's policies and the consumer law that applies to you.
8. Suspension and termination
The Developer may suspend or terminate your access if you breach these terms, break the law, or fail to pay. Except in serious cases or where the law requires otherwise, we will warn you and give you an opportunity to put it right first. You may stop using the service at any time by uninstalling the app or closing your account. Legal obligations and the retention of data in case of a dispute survive closure of an account.
9. No guarantee of dispute outcomes
The Developer does not guarantee that evidence recorded through the app will be accepted by a carrier, an e-commerce platform or a court. The outcome of a dispute depends on the terms and judgement of the body deciding it.
10. Limitation of liability
The Developer provides the app "as is" to the extent the law allows. The Developer's total liability to you for all claims combined will not exceed the fees you paid to the Developer in the 12 months before the event.
Nothing in this clause limits or excludes liability that cannot lawfully be limited, including wilful misconduct or gross negligence, death or personal injury, and liability under data protection law arising from the Developer's own acts.
11. Data loss
In the local-first version, all clips are stored only on your device and there is no cloud backup. If you uninstall the app, clear its data, or lose or damage the device, all evidence clips are permanently lost and the Developer cannot recover them. We recommend exporting or backing up important clips yourself.
12. Users in the EU, EEA and UK
If you are in the European Union, the EEA or the United Kingdom:
- these terms do not reduce the mandatory rights you have under the law of your country of residence, including consumer rights and rights under the GDPR or UK GDPR;
- if you use the service as a consumer, you have the statutory right to cancel a purchase of digital services within the period set by law, through Google Play's process;
- clause 3.3 takes effect as a data processing agreement under GDPR Article 28 between you as controller and the Developer as processor.
13. Governing law
These terms are governed by and construed under the law of Thailand, without affecting clause 12. If these terms are translated and a conflict arises with the Thai version, the Thai version prevails, unless the consumer law applying to you in your country provides otherwise.
14. Changes to these terms
We will give reasonable advance notice of material changes through the app or the contact details you have given us. If you do not accept a change, you may stop using the service and cancel your subscription.
15. Contact
General and data protection enquiries: privacy@packmobi.com
Revision history
- Version 1.0 (26 October 2026): first version.